Hello, i have problems. Please help me.

[IulianGhe294912]

Hello,

Last night, I used the TruckersHub website and application for the first time. I completed a trip of approximately 700 km while playing Euro Truck Simulator 2 online through TruckersMP.

The application correctly recorded my playtime, but unfortunately, it did not record any of the kilometres I drove.

I would really like to resolve this issue and understand why the TruckersHub application is not recording the kilometres I drive. I want to make sure that the application works correctly and records all my future kilometres properly.

If possible, I would also appreciate it if the approximately 700 km from my first trip could be recovered and added to my profile.

I am using Windows 11 25H2, and I am not enrolled in the Windows Insider Program.

Unfortunately, I did not take any screenshots during the trip, and I am not sure whether Euro Truck Simulator 2 or TruckersMP generated any relevant logs for this trip. If you need me to check any specific logs, files, settings, or application information to determine why the kilometres are not being recorded, please let me know and I will provide whatever is necessary.

Thank you for your help. I would really appreciate your assistance in identifying and fixing the problem.

[IulianGhe294912]

I completed another trip of approximately 800 km, and this time TruckersHub successfully recorded all the kilometres.

I will continue testing the application on a few more trips to see if the issue occurs again. If I notice that the kilometres are not being recorded on any of the upcoming trips, I will come back with an update and provide more details about the problem.

For now, it seems to be working correctly, but I would like to test it further before confirming that the issue has been completely resolved.

[Frank]

Hello LulianGhe294912,

Thank you for taking your time to reach out to us regarding your issue you are having. As you mentioned in your last post situation seems to be fine now. I recommend you in the future if it does come up again please open a support ticket in our discord server so we can help you with it!

Regards,
Frank
TruckersHub Support Team 

[Gavin]

// Solved